Customer Marketing Specialist

Job Context The Customer Marketing Specialist cultivates enthusiastic customer advocates—mobilizing them to share their experiences through channels like Google, G2, and other key review platforms.

What You’ll Do

The design and execute strategies that spark customer excitement and amplify our brand reputation, making it easy and rewarding for users to become vocal champions. Develop and execute customer communication strategies. Partner with teams to ensure consistent messaging across the customer journey. Own the planning and execution of customer-specific events.

Manage sponsorship opportunities for customer and industry events. Own and optimize the customer review strategy. Launch campaigns to generate new customer reviews. Collaborate to identify and develop customer advocates and case studies. Experience with marketing and CRM tools like HubSpot, Salesforce, and G2, and a track record of executing B2B email marketing campaigns.

Work cross-functionally and track program performance. This job description is not an exhaustive list of duties and may be modified at the discretion of Simpro Group.

What You’ll Bring

1-3 years of experience in customer marketing, customer advocacy, or a related B2B marketing role with proven ability to manage customer programs and communications. Strong project management and excellent communication skills. Experience with marketing and CRM tools like HubSpot, Salesforce, and G2, and a track record of executing B2B email marketing campaigns.

Highly organized and detail-oriented with a data-driven mindset and analytical skills. Collaborative and adaptable self-starter with a high degree of initiative and willingness to work with global stakeholders.

Our Core Values We Are One Team We Are Customer Centric We Are Growth Minded We Are Accountable We Celebrate Success Simpro, AroFlo, BigChange & ClockShark are equal opportunity employers with a best-of-class onboarding program and supportive team environments.

This means that we want everyone to feel welcome with us and to provide equal opportunities for everyone, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other non-performance factor.

If you'd like to join a fun and progressive organization, where there are opportunities to develop your career, please apply now with your CV/resume. *Please note, no agencies will be accepted in the recruitment of this role. Welcome to Simpro! Together with AroFlo, BigChange and ClockShark we are one team made up of many nationalities. We are customer-centric, always putting our customers and teammates first.

We take accountability, owning both our innovations and our mistakes. We're growth-minded, constantly learning and evolving. And most of all, we celebrate our successes together! Simpro Group provides best-in-class SaaS field service management solutions to trade and field service businesses worldwide.

The group comprises four industry-leading companies, Simpro, AroFlo, BigChange and ClockShark, with offices across North America, Australia, New Zealand and the UK. Simpro, AroFlo & BigChange provide comprehensive field service management software for growth-minded trade and field service businesses, while ClockShark specializes in time-tracking and scheduling software solutions.

Together, these companies seek to drive businesses forward with solutions that empower teams to work smarter, provide foundations for business scaling, and offer data-driven insights to fuel decision-making. Simpro Group serves over 22,000 businesses and over 400,000 users worldwide and has a global workforce of more than 600 employees. Ready to transform your business?

Explore our products at simprogroup.com, aroflo.com, bigchange.com and clockshark.com. Simpro Group has been made aware of fraudulent recruitment activity where individuals are impersonating our company and hiring managers to deceive job applicants. These scammers are using a fraudulent website and email domain (simprogroupcareers.com) and may contact you with illegitimate job offers.

Their goal is typically to steal your personal information for identity theft or to trick you into paying for fake application fees, background checks, or equipment. If you have been contacted by someone you suspect is not a legitimate Simpro Group recruiter, or if you have any doubts about a job posting, please do not respond. Do not provide any personal information or payment.

We take this matter very seriously and have reported this fraudulent activity to the relevant global authorities. We are committed to ensuring a safe and transparent recruitment process for all candidates.