About the role

Role: Operations associate or manager
Seniority: Associate

Who We Are:

Alpaca is a US-headquartered, global leader in agent-first brokerage infrastructure for stocks, ETFs, options, crypto, fixed income, 24/5 trading, and more.

Amongst our subsidiaries, Alpaca is a licensed financial services company, serving hundreds of financial institutions across 40 countries with our institutional-grade APIs. This includes broker-dealers, investment advisors, wealth managers, hedge funds, and crypto exchanges, totalling over 10 million brokerage accounts.

Our global team is a diverse group of experienced engineers, traders, and brokerage professionals who are working to achieve our mission of opening financial services to everyone on the planet. We're deeply committed to open-source contributions and fostering a vibrant community, continuously enhancing our award-winning, developer-friendly API and the robust infrastructure behind it.

Alpaca is proudly backed by $400 million in funding from top-tier global investors including Portage Ventures, Spark Capital, Tribe Capital, Social Leverage, Horizons Ventures, Opera Tech Ventures, SBI Group, Derayah Financial, Unbound, Peak XV, Elefund, and Y Combinator.

Our Team Members:

We're a dynamic team of 400+ globally distributed members who thrive working from our favorite places around the world, with teammates spanning the USA, Canada, Japan, Hungary, Nigeria, Brazil, the UK, and beyond!

We're searching for passionate individuals eager to contribute to Alpaca's rapid growth. If you align with our core values—Stay Curious, Have Empathy, and Be Accountable—and are ready to make a significant impact, we encourage you to apply.

Things You Get To Do:

Primary responsibility for the daily monitoring and surveillance of all customer activity
Primary responsibility for daily operational tasks including trading, new accounts, and cash management functions;
- Cryptocurrency trading executions and exceptions (errors, corrections, etc.)
- Assist with customer onboarding, including KYC and account approval
- Review of general ledger accounts, identify and reconcile account discrepancies
Support the Anti-Money Laundering Program and investigations that result from suspected suspicious activity
Proactively drive impactful changes across workflows, policies and tools
Clearly communicate with internal and external partners in an effective, tactical, and insightful manner
Ad hoc duties and projects as assigned
Global remote location, core time around 9am to 5pm PT (working hours: 8 hours per day, holidays follow the US market holidays)

Who You Are (Must-Haves):

Excited about what Alpaca is building!!
3+ years of relevant experience in a broker-dealer, financial services, trading or cryptocurrency operations role
Bachelor's degree or equivalent experience
Familiarity with cryptocurrency, or a strong desire to learn
Work effectively and supportively within a team environment as well as work independently
Strong attention to detail and problem-solving skills, with the ability to thrive in a fast-paced environment
Must possess the ability to adapt to a rapidly changing business and regulatory environment
Enjoys challenges and taking ownership of new responsibilities
Inspired by Alpaca’s mission and enthusiastic about supporting our customer base and growing the platform

Who You Might Be (Nice-to-Haves):

Startup mindset for a fast-paced, high-growth environment
Familiarity or interest in: FinTech, financial markets, cryptocurrencies, investing applications