How FINRA Turns Member Feedback Into Action

An episode of FINRA Unscripted in which Kayte Toczylowski, Senior Vice President of Member Firm Experience, describes the channels FINRA member firms can use to engage with the regulator, including formal advisory committees, regional representation and CEO roundtables. She discusses how member feedback feeds into the rulemaking process, internal improvements and other FINRA work. The episode also points to related resources such as the involvement and election process overview, an indication of interest form and a webinar on responding to FINRA requests for comment.

1. FINRA describes itself as dependent on hearing directly from members and translating that feedback into action.
2. Engagement channels named include formal advisory committees, regional representation and CEO roundtables.
3. Toczylowski says member feedback shapes rulemaking, drives internal improvements and informs FINRA's work.
4. The episode lists follow-up resources, including an involvement and election process overview, an indication of interest form and a webinar on responding to requests for comment.