Manager HR Operations

Pretium is a specialized investment manager with ~$53B in assets under management (AUM) focused on real estate, mortgage finance, and corporate debt. Pretium manages more than 96,000 single-family rentals (SFRs) in the United States and has a global employee base of ~4,400.

Pretium Enterprise Operations India Private Limited (PES India), based in Bangalore, is integral to the growth, innovation, and transformation of Pretium’s global operating companies. With 700+ employees, PES India delivers with excellence, ownership, and a relentless focus on scalable growth.

Job Description

• About the role: The Manager HR Operations India is a key delivery role within the HR function, responsible for executing and overseeing the day-to-day HR operations processes that keep the employee lifecycle running accurately and on time — from Day 1 to exit. This role ensures that the operational heartbeat of HR is consistent, compliant, and employee-centric. We are looking for a detail-obsessed, process-driven, and dependable HR Ops Team Lead who can own their workstreams end-to-end, support and guide junior team members, and serve as the first point of operational escalation within the team. This role works closely with the HR Ops Assistant Manager and Manager, the HRBP, Finance, and external vendors to deliver seamless HR operations for our 700+ employees. What you will do at PES India: Employee Lifecycle Management Execute and oversee end-to-end HR operations across the employee lifecycle — onboarding, confirmations, transfers, promotions, role changes, and exits — ensuring accuracy and timeliness at every stage
• Coordinate weekly induction logistics and ensure every new joiner has a smooth Day 1 — system access, documentation, and orientation completed before they arrive
• Manage the offboarding process — exit documentation, clearance coordination, full and final settlement inputs, and real-time HRMS updates
• Prepare and issue all HR letters — offer, confirmation, transfer, promotion, and exit — with accuracy and turnaround speed
• Coordinate background verification (BGV) with vendors and ensure timely, accurate completion for all new joiners HR Documentation & Compliance Maintain accurate, audit-ready employee records across both physical and digital systems
• Ensure compliance with company HR policies and applicable statutory requirements; flag gaps proactively to the Assistant Manager Support internal and external HR audits with well-organised documentation and trackers
• Assist in updating HR policy documents and process SOPs as directed by the HR leadership Payroll & Attendance Support Compile and validate monthly payroll inputs — attendance, leaves, shift data, arrears, and variable pay — and share with the payroll processing team on time, every cycle
• Track leave balances, attendance records, and shift schedules; resolve discrepancies before they become payroll errors
• Coordinate with Finance and the payroll vendor to ensure smooth monthly cycles; flag exceptions and unresolved issues to the Assistant Manager Benefits Administration Manage the end-to-end medical insurance process — enrolments, additions, deletions, claim coordination, and annual renewal support
• Administer other employee benefits including shift allowances, weekend allowances, and any other applicable benefits programmes
• Serve as the first point of contact for employee benefit queries; resolve with speed and clarity; escalate complex cases appropriately
• Coordinate with benefits vendors — track SLAs, follow up on pending items, and flag performance issues to the Assistant Manager HRIS & Data Management Ensure all employee data in Workday is accurate, up-to-date, and aligned with organisational standards always
• Prepare standard HR reports, MIS dashboards, and data extracts for the HR team and leadership — on time and in the right format
• Identify opportunities to improve data quality and reporting processes; flag automation or efficiency ideas to the Assistant Manager Maintain strict adherence to data privacy, confidentiality, and information security requirements Employee Query Management Respond to employee queries on HR policies, processes, benefits, and documentation — promptly, accurately, and with a helpful tone
• Maintain a query log to track recurring themes and surface them to the HRBP or Assistant Manager for policy-level intervention Support HR initiatives, engagement activities, and culture programmes with operational and logistical coordination Team Support & Process Oversight Guide and support junior HR Ops team members on day-to-day execution – reviewing their work, answering process queries, and ensuring quality and consistency
• Serve as the first point of escalation within the team for operational issues before they are raised to the Assistant Manager Contribute to process documentation, SOP maintenance, and continuous improvement initiatives within the HR Ops function

What we are looking for

• Must-have 10–15 years of experience in HR Operations or an HR generalist role with strong ops exposure Hands-on experience managing employee lifecycle processes end-to-end — with a track record of ownership, not just support
• Proficiency in Workday — prior experience with HCM, Absence, and Reporting modules strongly preferred Strong MS Office skills — especially Excel (pivot tables, VLOOKUP, data validation) and PowerPoint Experience coordinating payroll inputs and benefits administration
• Working knowledge of Indian statutory compliance requirements — PF, ESI, Gratuity, POSH, Shops & Establishment Act High attention to detail — someone who finds errors before anyone else does
• Good communication skills in English, both written and verbal
• Good to have
• Experience working in a GCC, shared services, or fast-paced multinational environment
• Exposure to ServiceNow or a ticketing / query management system
• Familiarity with data visualisation tools (Tableau, Power BI, or similar)
• Prior experience supporting or guiding junior team members Education MBA/PGDM in HR (preferred) Bachelor’s degree with strong relevant experience will also be considered

Perks & Benefits

We believe great people deserve to be taken care of – here’s what working at PES India looks like beyond the job: Competitive Compensation – Market-aligned salary with performance-linked bonus Shift & Weekend Allowances – Additional allowances over and above fixed salary Insurance Coverage – Group health cover for self and family + term and personal accident cover for self Hybrid Flexibility – 3 days on-site, 2 days remote Career Growth – A growing organisation where strong ops talent gets noticed and moved up With expert business service capabilities, Pretium Enterprise Services (“PES”), is integral to the growth, innovation, and transformation of Pretium’s global operating companies.

Partnering with internal and external businesses and stakeholders to rapidly unlock value for our customers, PES delivers with excellence and ownership, enabling scalable growth.